Refund Policy

Last updated: January 2026

1. Satisfaction Guarantee

At Europe IPTV, we are committed to providing ultra-stable streams and excellent service. If you encounter any technical difficulty with your subscription that our support team cannot resolve within 7 days of your purchase date, you are eligible to request a refund.

2. Refund Eligibility Conditions

• The request must be submitted within 7 days from the initial purchase date.
• The customer must have allowed our technical support team an opportunity to troubleshoot the issue (app settings, server URL adjustment, or device verification).

3. Non-Refundable Scenarios

• Issues arising from insufficient local internet bandwidth (below the recommended 15-30 Mbps requirement).
• Account suspension due to violation of connection limits or multi-user credential sharing.

4. How to Request a Refund

Contact our support team via WhatsApp at +33 6 44 65 52 57 or email support@europe-iptv.com with your order email and description of the issue. Approved refunds are processed within 2 to 5 business days.